This can take a while, so please be patient. If you see your Windows desktop disappear, do not worry. This is normal and ComboFix will restore your desktop before it is finished. This can be seen in the image below. ComboFix is almost done! When ComboFix has finished, it will automatically close the program and change your clock back to its original format.
It will then display the log file automatically for you as shown below. ComboFix Log File. You should now post this log as a reply to the topic where you were asked to run combofix. Your helper will now analyze this log and let you know what they would like you to do next. If you having problems connecting to the Internet after running Combofix, then please read the Manually restoring the Internet connection section.
It is possible that ComboFix, even on its first run, may have fixed the problems you are having. We strongly suggest that you still post your log into the topic that you are receiving help as you most likely will have infections left over that your helper will need to analyze further.
Please note that if you uninstall ComboFix it will also remove all backups and quarantines that were created when ComboFix scanned and cleaned your computer. Therefore, only uninstall ComboFix when you are a hundred percent sure that your computer is operating correctly and that you no longer need any of the files that were backed up or quarantined.
Click on the Start button and then select Run from the menu. This will open up the Run dialog box as shown in the image below:. Windows XP Run Dialog. Once you have typed this in, click on the OK button. A Open File security warning will appear asking if you are sure you want to run ComboFix. Please click on the Run button to start the program.
ComboFix will now uninstall itself from your computer and remove any backups and quarantined files. When it has finished you will be greeted by a dialog box stating that ComboFix has been uninstalled. You can now delete the ComboFix.
ComboFix has now been uninstalled from your Windows XP computer. Windows 7 Start Menu. Once you have typed this in, press Enter on your keyboard.
ComboFix has now been uninstalled from your Windows Vista or Windows 7 computer. Below is a list of forums where there are authorized helpers who understand and can analyze ComboFix logs. We have categorized the forums by language as ComboFix is used internationally.
In the event that the automatic install of Recovery Console was not possible, you should follow the steps listed here in order to manually install it.
The Windows recovery console is a tool that will allow you to boot up into a special recovery mode that allows us to help you in the case that your computer has a problem after an attempted removal of malware. Windows Vista and Windows 7 users do not have the Windows Recovery Console, but instead have a new recovery tool called the System Recovery Environment.
This new recovery tool is sometimes preinstalled on your computer via your computer manufacturer and is accessed from the Windows boot menu. For those that do not have it preinstalled, you will instead need to boot your computer via your Windows DVD in order to access it. For details on how to access the Windows 7 and Windows Vista System Recovery Environment, please see these tutorials:.
Once the Windows Recovery Console has finished installed, ComboFix will open a prompt stating that it was installed and asking if you would like to proceed with scanning your computer. If you wish to continue, then press the Yes button and continue reading the tutorial from here. If, by some chance, you no longer have access to your Internet connection after running ComboFix then the first thing to try is to reboot your computer.
This step alone should fix the vast majority of issues with no Internet connection after running ComboFix. If you still do not have an Internet connection after rebooting then please perform the following steps:. Alternatively, if your network icon also appears on the Windows taskbar, then you can repair it by right-clicking on the icon and selecting Repair as shown below.
Repair Internet connection via Tray Icon. If you still do not have an Internet connection after performing these two tasks, then you may want to ask for help in our forums.
Not a member yet? Combofix looks for running AntiVirus Software like in my example. Some AntiVirus Software cannot be turned off and in that case you just ignore the warning but if you are able to turn it off I highly recommend that you do so. Click on OK. Combofix informs you that scans may take usually no longer than 10 minutes but on heavily infected machines it might easily double the time. In my experience it will take way longer than that.
Combofix I recommend that you use a different computer to download this tool because sometimes infected machines prohibit the download of Malware removal tools. Unfortunately, for roughly nine hours yesterday, a compromised version of the anti-malware tool was served up that would actually infect a computer with the Sality virus. As a self-replicating virus, Sality infects a computer and is also found to copy itself to USB drives and network drives. The download link on BleepingComputer was removed yesterday after learning of the compromise.
In case you downloaded and ran ComboFix yesterday, BleepingComputer Admin Grinler recommends taking the following steps:. It is not currently known or released how the download came to be compromised, so users may be cautious in using ComboFix and any others until an investigation can be completed to ensure that any open doors have been closed.
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